How to cancelFresha withoutlosing your clients

1. 1. Export your client list. In Fresha on a computer: Clients → Clients list → Options → export as Excel or CSV. On the phone app: Clients → the three dots → export. This is the file your next system imports, so do it first — once the plan is cancelled you lose access to the workspace.
2. 2. Export your sales log. Fresha's own help centre suggests exporting the sales log report too, for your records and your accountant.
3. 3. Write down what's already booked. Note the appointments in the coming weeks so they can be entered in the new diary — or keep Fresha running until they have passed.
4. 4. Have the new booking link live first. Set up your next system and check a test booking goes through before you cancel, so there is never a day when clients can't book.
5. 5. Change your links. Swap the booking link in your Instagram bio, Facebook page, Google Business Profile and website to the new one.

Fresha's own guide to the export is Export your client list.

1. 1. Sign in to Fresha on a computer and go to Settings in the menu on the left.
2. 2. Open the Billing category.
3. 3. In the left panel, choose Subscriptions.
4. 4. Under Plan, click Actions and choose Cancel plan.
5. 5. Click Continue, work through the steps, and click Cancel plan at the top right to finish.

On the phone app: More (the grid icon) → Settings → Billing → Subscriptions → the three dots under Plan → Cancel plan, then pick a reason, tick the conditions and tap Cancel plan. These are Fresha's steps from Manage your Fresha plan, checked 20 October 2026.

The subscription doesn't renew for the next billing cycle. Fresha's help centre says access to your workspace is removed and your marketplace profile is unlisted; reviews are hidden, not deleted, and return if you reactivate. Clients with a Fresha booking link saved will no longer be able to book through it — which is why the new link goes up first.

Fresha is a trade mark of its owner. Kairo is not affiliated with it.

If you're leaving because of the monthly bill, Kairo doesn't have one. It is $410 once, then nothing per month, no per-booking fee and no commission. Send us the client file you exported and we set Kairo up with you: your services and prices, team and hours, your own booking link, and your clients imported with their phone numbers, emails and notes.

Then the order above takes care of itself: the new link goes live, you swap it into your profiles, and you cancel Fresha before the 1st.