1. The agreement
These terms are between [[BUSINESS NAME]] (“Kairo”, “we”) and the business named on the order (“you”). Paying the setup fee or using the service means you accept them.
2. What you get
Your own instance of Kairo: bookings and calendar, client records, point of sale and invoicing, retail stock, automated client messaging, a public booking page on your own link, and the settings to run all of it. Your instance is yours alone — your data isn't pooled with any other business.
3. What it costs
- A one-off setup fee of AUD $400 including GST, payable before we set you up.
- No monthly subscription, no per-booking fee, and no commission on anything you charge.
4. What the $400 doesn't cover
- Payment processing fees charged by your payment provider.
- Your own hardware, internet connection and card terminal.
- Text-message costs where your volume is unusually high. Ordinary reminder and confirmation volumes are included. If your usage reaches a level where the cost is significant, we'll talk to you before charging anything, and you can turn messaging down or off instead.
- Work well beyond setting the system up — rebuilding your booking page after a rebrand, migrating you from another system with a large amount of historical data, or on-site training. We'll quote before doing any of it, and you're free to say no.
5. Your data is yours
You own everything you and your clients put into Kairo. We claim no ownership of it. Ask for a full export whenever you like and we'll provide it in a usable format within 14 days. We handle that data as your service provider under the Data Processing Addendum.
6. What we ask of you
- Keep your logins secure and don't share them.
- Collect client information lawfully, including consent for anything health related.
- Only message people who may lawfully be messaged — see Client Messaging & Consent.
- Follow the Acceptable Use Policy.
- Keep your own copy of any export you rely on for tax or legal purposes.
7. Availability and support
We aim to keep Kairo available at all times, but we don't guarantee uninterrupted access. We'll give notice of planned maintenance where practical.
Support is by email at [[CONTACT EMAIL]], Monday to Friday, 9am to 5pm Melbourne time, excluding public holidays. We aim to reply first within 2 business days. In practice most things are answered faster, and urgent problems get looked at when they land.
8. Our software stays ours
Kairo's software, design and documentation remain ours. You get a non-exclusive, non-transferable right to use your instance for your own business for as long as this agreement runs. You may not copy, resell, sub-licence, reverse engineer or attempt to extract the source of the software.
9. Stopping and suspension
- You can stop using Kairo whenever you like. There's no subscription, so there's nothing to cancel — see Refunds & Cancellation.
- We may suspend or end the agreement for serious or repeated breach of these terms or the Acceptable Use Policy, or where the law requires it. Unless it's serious enough to need immediate action, we'll tell you what's wrong and give you a fair chance to fix it.
- Either way, your export stays available for 60 days before we delete your data.
10. Liability
Nothing in these terms excludes or limits any right you have under the Australian Consumer Law that can't lawfully be excluded — including the guarantees that services are supplied with due care and skill and are fit for purpose.
Subject to that, and as far as the law allows: we're not liable for indirect or consequential loss, lost profit, lost goodwill, or lost data we didn't cause; and our total liability under this agreement is limited, at our option, to supplying the service again or to the amount you have paid us in the 12 months before the claim.
11. Indemnity
You cover us against claims arising from unlawful use of Kairo, the content you put into it, or messages you send through it in breach of these terms — except to the extent we caused the loss.
12. Changes
We may update these terms. We'll email you at least 14 days before a material change takes effect. Continuing to use Kairo after that means you accept it.
13. Governing law
These terms are governed by the laws of Victoria, Australia, and both parties submit to the non-exclusive jurisdiction of its courts.