Your rights under Australian Consumer Law
Our services come with guarantees that can't be excluded. If a service has a major problem you can cancel and get a refund, or be compensated for the drop in value. If the problem is minor, we're entitled to fix it within a reasonable time. Nothing below limits any of that.
The setup fee
- Before setup starts — full refund, no questions.
- Within 30 days of your system going live — full refund if Kairo isn't right for you. You don't have to justify it.
- After 30 days — the setup work has been done, so the fee isn't refundable as a matter of course. If something is genuinely wrong and we can't fix it in a reasonable time, you still get your money back.
Stopping
There's no subscription, so there's nothing to cancel. Stop using it whenever you like. Ask for an export and we'll send one, then your data is deleted on the schedule in the Privacy Policy.
How to ask
Email [[CONTACT EMAIL]] with your business name and what went wrong. We aim to come back to you within 5 business days, and approved refunds go back to the original payment method within 10 business days.