Support

support@kairobookings.com

Include your business name and, if you can, a screenshot. If your booking page is down or you cannot get into your Kairo, put urgent in the subject line — those are read first.

We answer Monday to Friday, 9am to 5pm Melbourne time, and aim to reply within 2 business days. In practice most things are answered faster.

My booking page will not load

First, check the address — it is yourname.kairobookings.com. If you have an older bookmark or a shortcut saved to your phone's home screen, it may point somewhere that no longer exists; open the address fresh and sign in again rather than using the shortcut. If the correct address shows 'Temporarily unavailable', that is us, not you, and we already know. Email us anyway with your business name so we can tell you directly when it is back.

I cannot sign in

Use Forgot password on the sign-in screen. The reset link goes to the email address your Kairo was set up with. If that inbox is gone, email us from any address and say which business you are — we will verify it another way rather than lock you out of your own bookings.

A booking I just made is not showing

Pull down to refresh, or reload the page. If it is still missing, do not re-enter it a second time — email us first. Two copies of the same appointment is a harder mess to undo than a missing one, and we can see which it is.

Confirmations and reminders are not arriving

Open Messages in Kairo: every message it sends is listed there with whether it was delivered, and anything that failed has a Retry button. Check the client's record has the right email or mobile, and that the message type is switched on in Settings → Messages → Notifications. Still stuck? Email us — we can see exactly what happened to each one.

I want a copy of everything

Clients → Export downloads your client list as a spreadsheet, and Settings → Account & data → Backups → Download a copy gives you the whole business. Ask us any time; it is yours.

I want to close my account

You can do it yourself: Account → Close my account. It asks for your password and your business name typed out. Your files are kept for 7 days afterwards in case it was a mistake, then removed. Within 14 days of buying, Account → Refund and delete my Kairo refunds you as well. See our Refunds page for the money side.